Illustrated Problem Solution Styles

Illustrated Problem Solving Styles

There are two different types of problems: ill-defined and well-defined; different approaches are used for each. Well-defined problems have specific end goals and clearly expected solutions, while ill-defined problems do not. Well-defined problems allow for more initial planning than ill-defined problems. Solving problems sometimes involves dealing with pragmatics, the way that context contributes to meaning, … Devamını oku…

Cross Cultural Communication Styles

Cultural Communication Styles

We identify nine unique types of overlapping and interrupting speaking behaviors that can produce widely different conversational experiences for customer’s calling into enterprise call centers. Some of our recent research honed in on turn-taking dynamics and in particular the phenomena of overlapping and interrupting speech. Our findings indicate that overlapping speech is more nuanced than it … Devamını oku…